3. Solution Activation
This phase of the project is dedicated to configuring required solution and conducting frequent configuration review meetings during which you will be able to see progress in configuration and give Aprimo team feedback. Our approach to configuration is iterative - we will be configuring portions and aim to show those to you as we progress, so that you can start getting a feel of what your solution will look like and also influence changes early on. Your team will be asked to participate even more by logging into Aprimo Sandbox and checking progress in configuration first hand. This gives you an opportunity to start learning Aprimo features right away and confirm your requirements as soon as they get configured.
Additionally, since requirements are defined by the time this phase starts, your team can start preparing for UAT. So during this phase of the project it is extremely important start building test plan and test scripts, planning for your team's availability for UAT and even start thinking about activities coming up post go live like end user training.
4. User Acceptance Testing
Once configuration is finished, an official UAT can be conducted. UAT typically starts by having Navigation Training session with Aprimo consultants, to educate testers about features and functionality they can expect to see. You as a customer are responsible for preparing, organizing and conducting UAT, while Aprimo team is in support role at this stage of the project (fixing issues that UAT team found). Ultimate goal is to confirm all requirements are met and configuration of the solution satisfy business goals.
5. Training Services
After successfully finalizing UAT, Aprimo team will prepare and conduct additional trainings for your users:
6. Deployment and Support
- Trainers Enablement session intended to better prepare your internal Trainers to conduct end user training (Aprimo team does not typically conduct end user training). During this session Aprimo consultants will discuss general methodology and best practices for end user training and provide some guidance and examples of end user materials.
- Knowledge Transfer for System Administrators - session intended for only a one or two designated future system administrators from your organization who will be charged with maintenance of Aprimo and extension of configuration when needed. To make the most of this session, it is highly recommended for future System Administrators to go through Aprimo Academy certification for system administrators before this session. During this knowledge transfer session, Aprimo consultants will make sure to share details about how your Aprimo solution is configured.
Throughout initial 5 stages of the Activation project, your Sandbox is the main environment where activity happens (configuration of the solution, training and UAT are all conducted in Sandbox). At this point in the project, Aprimo team will be moving configuration that is confirmed to your Production environment as preparation for Go Live. You will be asked to run some smoke testing in Production to confirm the deployment was done correctly. Aprimo activation team will stay with you for couple more weeks for support activities after Go Live.
Here is an example of project schedule that mentions all phases listed above: